ABOUT DATA PROCESSING
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.
Online store software
Our webshop is developed on the basis of WordPress / WooCommerce software by Cognito Concepts. Personal data that you make available to us for the benefit of our services will be shared with this party. Cognito Concepts has access to your data to provide us with (technical) support, they will never use your data for any other purpose.
We purchase web hosting and e-mail services from Cognito Concepts. Cognito Concepts processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. Cognito Concepts has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Cognito Concepts is bound by the confidentiality agreement.
Email and mailing lists
The e-mail traffic that informs you about your orders on our website - web forms, confirmation e-mails, etc. - is sent via software and Shopify's servers. Shopify will never use your name and email address for its own purposes.
Email newsletters and mailing lists are sent and maintained by Mailerlite's software and servers. Mailerlite will never use your name and e-mail address for its own purposes. At the bottom of every e-mail sent automatically via Mailerlite you will see the 'unsubscribe' link. If you click on this you will no longer receive e-mail from our website.
Use of the services of Cognito Concepts for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Cognito Concepts has no access to our mailbox and we treat all our email traffic confidentially.
Depending on the payment method you choose, we use the platforms of Mollie & Shopify Pay to handle the payments in our webshop. Mollie & Shopify Pay process your name, address and residence details and your payment details such as your bank account or credit card number. Both Mollie & Shopify Pay have taken appropriate technical and organizational measures to protect your personal data. Mollie & Shopify Pay reserve the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of the Mollie & Shopify Pay service for which they engage third parties. Mollie & Shopify Pay do not store your data for longer than permitted by law.
In the near future we will collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide a name and e-mail address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given permission to WebwinkelKeur. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Processing, production, shipping and logistics
If you place an order with us, it will be produced and shipped by an official manufacturer of cycling clothing. For the execution of the orders it is necessary that we share your name, address and residence details. Local subcontractors are engaged for the shipment, in order to make shipment possible it is necessary to also make your data available to these parties.
Billing and accounting
To keep track of our administration and accounting, we use the services of WooCommerce software that is managed and maintained by Cognito Concepts. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected. Cognito Concepts is bound to secrecy and will treat your data confidentially.
PURPOSE OF DATA PROCESSING
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later time, we will ask you for explicit permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In some cases, Connecting Minds BV may be required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your order.
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymized data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to submit a complaint to the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data, stating the category under which we have stored this data, at the e-mail address known to us.
Right of rectification
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, adjusted. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been changed at the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to portability
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, be carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Connecting Minds BV. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently suspend the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the analytics information obtained for other Google services.
Connecting Minds BV
Clock building 254
T +31(0)40 2549930
Contact person for privacy matters Wijtze De Groot