When placing an order, you order to make a replica of an original cycling clothing. In this process, both a photographic copy and manual processing are used to create a suitable template for the basic cycling clothing. Various aspects, such as deviating basic models, conversion of graphic elements, removal of clothing marks and discolouration, play a role in this, resulting in a custom product.
There is no right of withdrawal for custom products. This means that it is not possible to return customized products. Only in case of obvious negligence the processor can be declared in default in the processing of the assignment, you can then submit a complaint via this form.
We recommend that you read the process description carefully before ordering a custom product. If you have any questions about our custom products, please feel free to contact us.
Our terms and conditions can be downloaded here >>>
The delivery is worldwide and on almost all official and verifiable residential addresses.
Delivery times may differ per country, on average the delivery time after placing an order is 3-4 weeks.
If you are not satisfied or have a complaint, please report this to our customer service. The best way to do this is through us complaint form. You will then receive an answer within seven working days.
Complaints form / Customer service >>>
Has your complaint not been resolved after contacting our customer service? Then you can submit this in writing to:
Connecting Minds BV
Attn Vintage Cycling Replica Service
Clock building 254
5617AC Eindhoven
Send your complaint, stating your name, address, place of residence and order number to:
You will receive a definitive answer within seven working days after the confirmation of receipt.
In addition, consumers can submit any disputes online and in their own language to the European Disputes Committee. The European Commission has set up the Online Dispute Resolution (ODR) Platform for this purpose. You can submit your complaint via this link http://ec.europa.eu/consumers/odr/.
Also take a look method and conditions >>>
